This Privacy Policy describes how Yozo ("we", "us", or "our") collects, uses, and handles your personal data when you use our website and services. We are committed to protecting your privacy and complying with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and the EU General Data Protection Regulation (GDPR) where applicable.
Company: Yozo
Address: One Za'abeel Tower, Level 9, Za'abeel Road, Dubai, UAE
Email: [email protected]
We collect information you provide directly to us and information generated through your use of our services.
Account and contact information: When you sign up for Yozo, we collect your name, email address, company name, and billing information. When you contact us, we collect the information you include in your communication.
Shopify store data: When you connect your Shopify store, we access customer and order data from your store to operate our marketing automation services. This data is processed on your behalf as a data processor under GDPR and applicable UAE law.
Usage data: We collect information about how you interact with our platform — pages visited, features used, campaign performance data, and technical information such as IP address, browser type, and device identifiers.
Communications data: We retain records of marketing messages sent on your behalf through our platform, including email, SMS, WhatsApp, and push notification content and delivery data.
We use the data we collect to operate, improve, and support our services. Specific purposes include:
For users in the European Economic Area and United Kingdom, we process personal data under the following legal bases:
We do not sell your personal data. We share data only as follows:
Service providers: We work with third-party vendors who process data on our behalf to operate our platform — including infrastructure providers, payment processors, and analytics services. These vendors are contractually bound to protect your data and process it only for the purposes we specify.
Shopify: Our integration with Shopify involves data exchange governed by Shopify's APIs and their applicable terms.
Legal requirements: We may disclose data if required to do so by law or in response to valid legal process from competent authorities in the UAE or other jurisdictions.
Business transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are in the EU/EEA, you also have the right to lodge a complaint with your local supervisory authority.
We retain your data for as long as your account is active or as needed to provide our services. When you close your account, we delete or anonymize your personal data within 90 days, except where retention is required by law or necessary to resolve disputes or enforce our agreements.
Yozo operates from the UAE and may process data using infrastructure located in other countries. When we transfer data from the EEA or UK to countries not recognized as providing adequate data protection, we use Standard Contractual Clauses or other lawful transfer mechanisms.
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
We use cookies and similar tracking technologies on our website. See our Cookie Policy for details on what we use, why, and how to control them.
We may update this Privacy Policy periodically. When we make material changes, we will notify you by email or by displaying a prominent notice on our website before the change takes effect. The date at the top of this page indicates when it was last revised.
For questions, requests, or concerns about this Privacy Policy or our data practices, contact us:
Yozo
One Za'abeel Tower, Level 9, Za'abeel Road, Dubai, UAE
[email protected]